I. ORDERING PRODUCTS
The products offered by the Company are sold directly by it and may be ordered in the following ways:
- Through the online store on the Website: www.saffbulgaria.com
- Through a personal message on the Facebook page: www.facebook.com/saffproducts
- Via a phone call on +359 899 189 747
Ordering products through the online store on the Website
It is necessary to choose one or a few products from the catalogue on the Website and press the “Add to basket” button in order to add a product to the shopping cart.
When following the order steps, at the last one, you must fill in your personal data and shipping details.
Fill in your address if you have selected “Delivery to address” or the name of the Econt office if you have selected “Delivery to Econt Office. Delivery for orders over 50 BGN is free.
The order is deemed valid when the Company receives your request electronically, together with your data and the order information is confirmed.
The Company reserves the right not to process orders when they are incomplete or inaccurate or when the products are no longer available (in stock). In this case, the Company will notify you via email that the fulfilment of your order is not possible and explain what the reasons for this are. The Company will inform you about the absence of the products from the order within ten (10) days of the day it was received.
By sending your order in, an obligation to pay the total sum inside it arises. The order information will be saved in our database for the time it takes to process and fulfil it or for the length of time, envisioned by the law.
By sending in your order you agree to the current conditions and oblige yourself to comply with them. In case you do not agree to any of the conditions, please, do not send in your order for purchase of products from the Website.
After you have sent in your order, you will receive a confirmation for its receipt on your email.
Discount codes are personalized codes, which allow you to take advantage of discounts when making purchases through the online shop on the Website. Under no circumstances can discount codes be exchanged for their monetary value.
II. DELIVERY OF ORDERED PRODUCTS
The delivery price is determined, according to the tariff of the courier company ECONT, depending on the chosen delivery method: to a chosen street address or to a chosen office of the courier company.
If the order value exceeds 50 BGN, the delivery to a destination within the Republic of Bulgaria is free.
Order Delivery Timeframe
Orders made and accepted until 15:00 on a working day will be fulfilled on the same day and delivered on the next working day.
(For example, if you make an order on Monday (a working day) until 15:00, you will receive your order on Tuesday.)
Orders made and received after 15:00 on a working day will be fulfilled on the next working day.
Delivery normally takes place between 09:00 and 17:30.
Orders made on a non-working day are accepted and fulfilled on the first working day after the order was made.
In case of a special request on your part, a delivery on Saturday is possible. It will be fulfilled by the courier between 09:00 and 13:00.
In case the courier company is unable to locate you or you do not go to the courier office to pick up your order, within the determined timeframe, the Company is released from its obligation to deliver your order.
Read our full General Terms and Conditions.